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At Fassbender Tenten Responsibilities are in extremely competent hands
By Joerg Wild
Centralized control or decentralized management are often controversial topics. Not so for the building materials retailer. Fassbender Tenten where hierarchies are clearly defined. At the same time, many processes interact like a well-oiled machine. This is how the family business functions as a successful and reliable operation despite its diversity.
Thomas Raab is an extremely friendly and calm man who knows exactly what he has to do. As Managing Director of Purchasing, he is responsible for ensuring that the large quantities of building materials Fassbender Tenten always in stock, in the right place at the right time. "That was a real challenge, especially during the coronavirus lockdown in the spring," says Raab. Countless people had the time and opportunity to remodel their homes and apartments. Construction companies were literally queuing up with their orders. "I sometimes wondered where all the concrete screed had gone. It was like the toilet paper of the building materials trade," says the chief buyer with a grin.
This is where it pays off that the building materials wholesaler has an excellent network of long-standing, reliable, and mostly local suppliers. The region around Andernach, for example, is a gold mine for pumice, mortar, cement, and gravel. "Such short procurement channels are important for fast and flexible deliveries and also for the climate, which is very important to us," adds company owner Christian. Fassbender .
Places enormous value on Fassbender Tenten on central purchasing. “We have 12 warehouses in our 12 branches,” explains Fassbender "But only one storage strategy. If a customer needs something in one store that we don't have in stock there, the delivery from another store is immediately sent there." A total of 50,000 square meters of storage space, equivalent to about seven football fields, makes this possible.
All of this only works thanks to first-class coordination at the company headquarters. This is where Commercial Director Peter Sappert comes in, "who is responsible for stringent processes within the company," as Christian Fassbender He is responsible for managing the company's own fleet, the largely paperless processing of purchases and sales, and the management of the consistently extremely professional staff.
The coronavirus pandemic has been and continues to be a huge challenge for this division as well. "Not a single one of our employees has been infected so far," reports Sappert – a sophisticated personnel and hygiene concept has ensured this from the very first minute. Fassbender Tenten not only survive the crisis and the enormous challenges of the order boom, but even do good: "We have donated over 1,200 mouth and nose protection masks to city administrations and doctors in our locations," explains Christian Fassbender The company now offers high-quality Plexiglas panels from its own production, which other companies can also use to adapt their offices and retail spaces to the new reality. "Because even with a vaccine, COVID-19 will remain a part of our lives," says the owner.